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 shipping faqs

 


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Garden Gifts  Baskets

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Succulent Living Wreaths

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Your credit
card will not be charge until time of shipping.



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Frequently asked questions

 

 


 

Shipping: 
We use United States Priority Postal Service for plants and all items produced here at the farm.
Plants are shipped only on Monday's and Tuesday's, this is to prevent them sitting in a hot warehouse or truck over the weekend. 

Can I shop at your greenhouse?
Even though I would love to meet our customers, we are not zone for retail sales.  Not to ruin a good thing, I must abide by our township rules and regulations. BUT, we do allow LOCAL PICK-UP
Pick up customers must have completed the checkout process and prepay in full prior to pick up. Upon check-out choose pick-up option under Ohio so you will not be charged shipping.  We will then email you when order is ready.

Do you accept phone orders?
Verbal orders can cause shipping errors. In order to avoid these types of errors, we strongly urge you to place your orders in writing. For your convenience, we will provide you with an order form.   Our shopping cart allows for mailing checks.
Your written order will guarantee you will be shipped what you ordered. Of course, we will continue to accept verbal orders, if this is your preferred method of communicating. However, shipment errors resulting from orders taken verbally and not confirmed by you in writing will be at your expense.

When will my credit card be charged?
Not until your order is shipped out.

What is your minimum order?
$20.00.

What size are your plants?
Plants are grown in 3 1/2 inch containers, with a wonderful root system.    To save shipping charges for our customers, we routinely give haircuts, so that plants can be shipped in flat rate boxes.  Our plants truly enjoy this extra attention, and will be bursting with new growth with-in 2 weeks of arrival - weather permitting.

Do you allow returns? 
Please respond within 48 hours of receiving order in case of problems by PHONE ONLY ~ or email me with the problem I will call you. Plants must be open upon delivery!  We do not accept plants by return do to shipping policies of plants.  We do not refund shipping charges.   Do to the possibility of contamination we do not accept returns on bulk dried herbs unless the wrong item was sent and it was our fault.

How long have you been in business?
Our family has been in the  green industry for over 100 years. For myself about 25 years in the landscape industry (even longer,
see about us).  The herb farm about 20

Do you require prepayment?
Yes, before we ship.

What forms of payment do you accept?
Checks, money orders, VISA, MasterCard, Discover American Express and Paypal.

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