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Shipping:
We use United
States Priority Postal Service for plants
and all items produced here at the farm.
Plants are shipped only on Monday's and Tuesday's, this is to prevent
them sitting in a hot warehouse or truck over the weekend.
Can I shop at your greenhouse?
Even though I would love to meet our customers, we are
not zone for retail sales. Not to ruin a
good thing, I must abide by our township rules and regulations.
BUT, we do allow LOCAL
PICK-UP
Pick up customers must have completed the checkout process
and prepay in full prior to pick up. Upon check-out choose
pick-up option under Ohio so you will not
be charged shipping. We will then email you
when order is ready.
Do you accept
phone orders?
Verbal orders can cause shipping errors. In order to avoid
these types of errors, we strongly urge you to place your
orders in writing. For your convenience, we will provide you
with an order form. Our shopping cart allows for
mailing checks.
Your written order will guarantee you will be shipped what
you ordered. Of course, we will continue to accept verbal
orders, if this is your preferred method of communicating.
However, shipment errors resulting from orders taken
verbally and not confirmed by you in writing will be at
your expense.
When will my credit card be charged?
Not until your order is shipped out.
What is your minimum order?
$20.00.
What size are your plants?
Plants are grown in 3 1/2 inch containers,
with a wonderful root system. To save
shipping charges for our customers, we routinely give
haircuts, so that plants can be shipped in flat rate boxes.
Our plants truly enjoy this extra attention, and will be
bursting with new growth with-in 2 weeks of arrival -
weather permitting.
Do you
allow returns?
Please respond
within 48 hours of receiving order in case of problems by
PHONE ONLY ~ or
email me with the problem I will call you. Plants must be
open upon delivery! We
do not accept plants by
return do to shipping policies of plants. We do not
refund shipping charges.
Do to the possibility of contamination we do not accept
returns on bulk dried herbs unless the wrong item was
sent and it was our fault.
How long have you been in business?
Our family has been in the green industry for over 100
years.
For myself about 25 years in the landscape industry (even
longer,
see about us).
The herb farm about 20.
Do you require prepayment?
Yes, before we ship.
What forms of payment do you accept?
Checks, money orders, VISA, MasterCard, Discover
American Express and
Paypal.
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